Terms of Use

The rules for using the Rahlio website and app: what Rahlio is and is not, what you may and may not do, and how responsibility is divided. A booking is governed, in addition, by the Booking Terms.

Last updated: 4 Oct 2026

Operator details

Trading name: Rahlio
Operated by: NasTech
Business number: 300869443
Contact: support@rahlio.com

Rahlio is a trading name of NasTech (no. 300869443)

1. About these terms

1.1. These Terms of Use (the "Terms") govern your access to and use of the website at www.rahlio.com, the Rahlio mobile applications and every related service (together, the "Service"). Rahlio is a trading name: the Service is operated by the business named under "Operator details" at the top of this document ("Rahlio", "we", "us").

1.2. By opening, browsing or using the Service you agree to these Terms. If you do not agree, please do not use the Service. A booking made through the Service is also governed by our Booking Terms, and personal information by our Privacy Policy and Cookie Policy; all of them form part of these Terms.

2. Definitions

2.1. In these Terms and in the documents that refer to them:

"Service Provider" — the hotel, airline or other business that actually provides the travel service you book.
"Supplier" — the wholesale travel company through which a booking is made and which, unless stated otherwise, charges your payment. Today this is Nuitee (also known as LiteAPI); a different Supplier, where one is used, is named before you pay.
"Booking" — a reservation of a travel service made through the Service and confirmed with a confirmation number.
"you" — anyone who accesses or uses the Service, whether or not signed in.
"Content" — any text, image, price, rating, map or other information shown in the Service.

3. What Rahlio is — and what it is not

3.1. Through the Service, Rahlio sells travel bookings — hotel stays and, where offered, flights — made through its booking suppliers. We show you offers received from Suppliers in real time, help you choose, make your Booking through the Supplier, and are your point of contact before, during and after the trip.

3.2. Rahlio is not a hotel, an airline or a tour operator, and does not itself provide the accommodation, the flight or any other travel service. The travel service is provided by the Service Provider under its own conditions.

3.3. Unless the payment page states otherwise, payment is taken by the Supplier on its own secure payment page, and the Supplier is the merchant of record for the charge. Rahlio does not receive, hold or forward the money you pay for a Booking.

3.4. Rahlio earns a commission that is already included in the price shown. We do not add a booking or service fee on top of it, and the price is the same whether you book on your own or with the help of one of our agents.

4. Who may use the Service

4.1. Browsing and planning are open to everyone. To make a Booking you must be at least 18 years old and legally able to enter into a binding contract. A person under 18 may use the Service only with the involvement of a parent or guardian.

4.2. If you book for other people, you confirm that you are authorised to act for them, that you will pass on to them all the information and conditions of the Booking, and that you have their consent to give us their personal information for that purpose.

5. Your account

5.1. You can search and plan without an account. To make a Booking you must sign in and, where asked, verify your mobile number with a one-time code. You can sign in with your phone number, and in the app also with Google or Apple.

5.2. You must give accurate, current and complete information and keep it up to date. You are responsible for activity carried out through your account and for keeping your devices, codes and sign-in methods secure. If you suspect that someone else has used your account, contact us immediately at support@rahlio.com.

5.3. You can delete your account at any time in the app’s privacy settings or through the account-deletion page on our website. The account is erased 30 days after the request, and until then you can cancel the request; the Privacy Policy explains what is erased and what is kept.

6. Prices, availability and the information we show

6.1. Offers, prices and availability come from Suppliers in real time and change constantly. An offer is not reserved until a Booking is confirmed, and a price is final only when it is shown on the payment page.

6.2. Descriptions, photographs, facilities, star ratings, distances and hotel conditions are provided by Suppliers and Service Providers and are shown as received. We do not add facts that a Supplier did not state — for example, we never show a "rooms left" count that the Supplier did not give — but we cannot verify every detail. Photographs are illustrative, and star ratings follow the Supplier’s classification, which may differ from local standards.

6.3. A saving against a reference price is shown only when the Supplier named the source of that reference price. Prices on the price calendar and on the deals board are real quotes read at the time shown beside them — not estimates — and may have changed since.

6.4. Offers are ordered by the criteria shown on screen, such as relevance to your search, price or rating. We do not accept payment from Service Providers for a higher position.

6.5. An obvious error in a price or a description — for example, a price that is plainly a fraction of the real one because of a technical fault — does not bind us or the Supplier. If such an error is found after you have paid, we will tell you, and you may either keep the Booking at the correct price or cancel it with a full refund.

7. Planning tools and artificial intelligence

7.1. Parts of the Service use artificial intelligence to understand what you ask for, suggest itineraries and write explanations. Its output is an aid to planning only: it is not a price, an availability, a cancellation term or professional advice, and it may contain mistakes. The binding details of an offer are those shown on the offer and payment pages.

7.2. Our AI Transparency page explains what the AI does and does not do, and which providers process your requests.

8. Acceptable use

8.1. You may use the Service only lawfully and only for your own personal, non-commercial travel planning and booking. In particular, you must not:

make a speculative, false or fraudulent Booking, or a Booking in another person’s name without their authority;
give false or misleading personal, passenger or payment details;
copy, scrape, crawl or harvest Content, prices or availability by automated means, or use the Service to build a competing product or database;
resell Bookings, or use the Service commercially, without our written agreement;
interfere with or overload the Service, attempt to gain unauthorised access to it or to any account, or test its security without our written permission;
decompile, reverse-engineer or bypass any technical measure of the Service, except as the law permits;
send or upload unlawful, abusive, defamatory, discriminatory or infringing content, or harass our staff or a Service Provider’s staff;
use the Service in breach of sanctions, anti-money-laundering rules or any other applicable law.

8.2. If you breach this section we may refuse service, suspend or close your account and, where the law allows, cancel Bookings made in breach, in addition to any other remedy available to us.

9. Intellectual property

9.1. The Service, its software, design, name, logos and the Content we create belong to Rahlio or its licensors and are protected by copyright, trade mark and other laws. Content supplied by Suppliers and Service Providers, including hotel photographs and descriptions, belongs to them and is shown under licence.

9.2. We grant you a personal, limited, non-exclusive, non-transferable and revocable permission to use the Service for its intended purpose, and no other right. You may share a trip or a confirmation through the sharing features the Service provides.

9.3. If you send us ideas or feedback, we may use them freely and without any obligation to you.

10. Third-party services and links

10.1. The Service relies on and links to services operated by others — the Supplier’s payment page, maps drawn by Google Maps or by OpenStreetMap (each map credits its provider on the map itself: © Google, or © OpenStreetMap contributors), sign-in with Google or Apple, and links to activity providers. Their use is governed by their own terms and privacy policies, and we are not responsible for their content or practices. Where a map is drawn by Google Maps, using it also binds you to the Google Maps/Google Earth Additional Terms of Service, and Google’s Privacy Policy applies to it.

10.2. Some links to activity providers are affiliate links: if you book through one, we may receive a commission, and the booking is made with that provider under its terms, not with us.

11. Messages we send you

11.1. We send service messages about your account and Bookings — verification codes, confirmations, reminders before check-in and notices of changes — by email, SMS, push notification or WhatsApp. Messages essential to a Booking are part of the Service; others can be managed in the app’s notification settings or on your device.

11.2. We send advertising only with your prior express consent, as required by section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982. Every such message is marked as advertising and includes a simple way to refuse further messages, and you may withdraw your consent at any time.

12. Availability and changes to the Service

12.1. We work to keep the Service available and accurate, but it is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, and we may carry out maintenance, change features or discontinue parts of the Service.

12.2. A change to the Service does not affect a Booking that has already been confirmed.

13. Responsibility and liability

13.1. We are responsible for operating the Service with reasonable skill and care, for presenting the information we receive from Suppliers faithfully, and for passing your Booking to the Supplier correctly.

13.2. The Service Provider is responsible for the travel service itself — its quality, safety, facilities and performance. To the extent permitted by law, we are not liable for an act or omission of a Service Provider or Supplier, for information they supply, or for events beyond our reasonable control, such as extreme weather, natural disasters, epidemics, war or hostilities, the security situation, strikes, airspace or border closures, or orders of an authority.

13.3. To the extent permitted by law, we are liable only for loss that was reasonably foreseeable, when the Booking was made, as a result of our breach; we are not liable for loss that was not reasonably foreseeable, or for loss of business or profit.

13.4. Nothing in these Terms excludes or limits liability for bodily injury, for fraud or for wilful misconduct, or any liability or right that cannot be excluded or limited by law — including your rights as a consumer and as an air passenger under the law that applies to you.

14. Your responsibility towards us

14.1. If you breach these Terms or the law in using the Service, and a third party makes a claim against us as a result, you will compensate us for the reasonable loss and costs we incur, in proportion to your responsibility.

15. Suspension and termination

15.1. We may suspend or restrict access to the Service, or close an account, where we reasonably suspect fraud, misuse, a breach of these Terms or a risk to other users, or where the law requires it. Where possible we will tell you first and give our reasons. A confirmed Booking stays in force unless it was made in breach of these Terms or the law.

15.2. You may stop using the Service at any time.

16. Changes to these Terms

16.1. We may update these Terms from time to time, for example to reflect changes in the law or in the Service. The date of the current version appears at the top of this document, and we will give notice of a material change in advance, through the Service or by email.

16.2. A change applies only from its effective date. It does not alter a Booking already made, which remains governed by the version you accepted when you made it.

17. Governing law and jurisdiction

17.1. These Terms are governed by the laws of the State of Israel, where the business that operates Rahlio is established. The competent courts in Israel have jurisdiction over any dispute arising from them, without derogating from any right you have under the law to bring proceedings in another court.

17.2. If you are a consumer living outside Israel, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in its courts where those laws allow. Any claim we bring against you as a consumer will be brought only in the courts of the place where you live.

18. General provisions

18.1. These Terms are published in English, Hebrew and Arabic. English is the original; the versions are intended to be identical, and if they differ, the English version prevails to the extent permitted by law.

18.2. If any provision is found invalid or unenforceable, the rest remains in force. A failure or delay in enforcing a right is not a waiver of it. We may transfer our rights and obligations under these Terms to an entity that takes over the operation of the Service, provided your rights are not reduced; you may not transfer yours without our consent.

18.3. Words in one gender include every gender, and the singular includes the plural.

19. Contact

19.1. Questions about these Terms or the Service: support@rahlio.com. Privacy: privacy@rahlio.com. Our details appear under "Operator details" at the top of this document.