Agent Commission Terms
For agents who sell through the Rahlio platform: how commission is calculated, when it becomes available, how it is paid and when it is reversed.
Last updated:
Operator details
- Trading name
- Rahlio
- Operated by
- rahlio
- Business number
- 300869443
- Contact
- support@rahlio.com
Rahlio is a trading name of rahlio (no. 300869443)
1. Scope and standing
1.1. These terms apply to individuals who sell through the Rahlio platform on Rahlio’s behalf. They govern commission only. The engagement itself — whether as an employee or as an independent business, and every right that follows from it — is governed by your written agreement with Rahlio and by the law, which prevail over anything here.
1.2. The customer’s Booking is made under Rahlio’s Booking Terms. You act on Rahlio’s behalf and may not make any commitment to a customer in your own name.
1.3. A travel agency that runs its own business on the platform sells under its own terms, contracts and payment account, and is governed by its separate agreement with Rahlio, not by these terms.
2. How commission is calculated
2.1. Commission is earned on a Booking by a customer you handled, once that Booking has been paid in full. A deposit alone earns no commission.
2.2. While the Supplier charges the customer directly, Rahlio’s income from a Booking is the margin between the price the customer paid and the net price of the service. Your commission is your rate applied to that margin — not to the full price of the Booking.
2.3. Your rate is the one set for you in the portal or, if none is set, the platform’s standard rate. The rate is fixed on the order when it is created; a later change of rate does not affect commission already earned.
3. The customer’s price
3.1. Your commission is paid out of Rahlio’s income and is never added to the customer’s price. A customer pays the same whether they book on their own or with you; a Booking the customer makes on their own earns no agent commission.
3.2. Never quote a price, availability or cancellation term other than what the system shows, and never ask a customer for any payment outside the platform.
4. When commission becomes available
4.1. Commission becomes available for withdrawal after a holding period that begins when the stay ends — the last check-out on the order or, where there is no stay, the departure date. The current holding period is shown in your portal. It exists because a Booking can still be cancelled or refunded until then.
4.2. You request a payout from your available balance in the portal. One request can be open at a time, and you can cancel it until it is handled. A request is approved by a person and paid separately; approval is not payment.
5. Invoices and tax
5.1. If you run a registered business, each payout is made against a tax invoice you issue to Rahlio, and its number must be recorded before the payout is marked paid. If you have no business file, tax is withheld at source at the rate the law requires, and you receive a certificate of the tax withheld.
5.2. Each payout comes with a statement listing the Bookings it covers, the gross amount, any tax withheld and the net amount paid.
6. Cancellations and refunds
6.1. If a Booking is cancelled or refunded, the commission on it is reversed. If it had already been paid to you, we will settle it with you directly — not by automatic deduction — subject to your agreement and the law.
7. Conduct, confidentiality and data protection
7.1. Open a Booking in a customer’s name only with their explicit agreement, and use customers’ personal information only to serve them, in accordance with the Privacy Policy and the Privacy Protection Law. Do not copy customer information outside the platform or use it for any other purpose, during or after your engagement.
7.2. A serious breach of these terms may lead to the loss of commission on the Bookings concerned and to the end of the engagement, in addition to any other remedy at law.
8. Changes
8.1. We may change these terms with at least 30 days’ notice in the portal. A change does not affect commission already earned.