AI Transparency
Where Rahlio uses artificial intelligence, what it may and may never do, and which providers process your requests.
Last updated:
Operator details
- Trading name
- Rahlio
- Operated by
- NasTech
- Business number
- 300869443
- Contact
- support@rahlio.com
Rahlio is a trading name of NasTech (no. 300869443)
1. Where we use AI
1.1. We use large language models where language has to be understood or written:
- turning a free-text travel request into a structured search;
- the planning assistant and the trip assistant, which answer questions about your search or your trip;
- writing short explanations, day plans and summaries;
- translating destination names.
2. What the AI is never the source of
2.1. Prices, availability, cancellation terms, hotel facilities and flight conditions always come from the Supplier and are shown as the Supplier stated them. The AI does not set, change or invent any of them.
2.2. Visa, entry and health requirements are not determined by the AI; check them with the official authorities.
2.3. Text written by the AI is an aid and may contain mistakes. Where it differs from the offer or payment page, the offer and payment page apply.
3. Who processes your requests
3.1. Requests are processed by Anthropic or by OpenAI, depending on how the Service is configured. We send them the text needed for an answer — your request, the conversation and the facts of the trip — and not your account details.
3.2. Before each request is sent, our systems check it and block it if it contains an email address, phone number, card number or passport number. Please do not write such details to the assistant.
3.3. For each request we keep a record of its metadata, such as its time and outcome — not its content.
4. Your data and model training
4.1. We do not use your personal information to train AI models.
5. A person, whenever you want one
5.1. You can always reach a person: write to support@rahlio.com, or call us at the number under "Operator details".