Booking terms
Exactly what your booking includes, when it becomes binding, how payment works and what happens if you cancel.
Last updated:
Draft pending legal review — this text is not final and has not yet been approved by a lawyer.
When the booking becomes binding
Your booking becomes binding the moment you accept the terms and your payment is received. Until then neither side is committed.
You then get a confirmation with a booking reference, exactly what is included, the passenger names and the cancellation policy you accepted. Those terms are stored on your booking and do not change if we later update the terms on the site.
What is included, and what is not
Your confirmation lists precisely what was bought. Anything not on it is not included.
Unless stated otherwise, these are not included: travel insurance, entry visas, meals not listed, transfers not listed, and any personal spending.
Passenger details
Passenger names must match the passport exactly. An airline or hotel may refuse a passenger whose name does not, and it may not be correctable without cost.
It is your responsibility to hold valid passports and any visas the destination requires. We will help with information, but entry is decided by that country’s authorities alone.
Payment
Payment is taken by Rahlio through a payment provider. We do not store your card details.
Where a deposit is taken, the balance is due by the date on your confirmation. Not paying the balance on time can cancel the booking under the cancellation policy.
Cancellation and refunds
The full cancellation policy is shown to you before you pay and is stored on your booking. Refunds follow the ladder you accepted, based on how many days remain before departure.
Your statutory cancellation rights under Israeli consumer law apply in addition to this policy, not instead of it. Travel services carry statutory exceptions; where they apply they are set out on your confirmation.
If we cancel: where a supplier cancels or the trip cannot go ahead, we offer an alternative or refund what was paid for the cancelled part.
Changes
Change requests are possible subject to availability and the supplier’s conditions. Supplier change fees and price differences may apply. We show you the full cost before making any change.
Complaints
If something goes wrong during the trip, tell us as soon as you can so we can deal with it while you are there. Raising it only after you get home makes it much harder to recover anything from the supplier.